Privacy Policy Details

Casiny respects your privacy and is committed to protecting the personal information you provide. This Privacy Policy explains how we collect, use and safeguard data when you create an account, make transactions or interact with our services. The page describes what types of information we gather, how it is processed, your rights to manage that data and the measures we take to secure it. Read this policy to understand data handling on our platform and the options available to you for access, correction and deletion.

Types of data collected (personal, technical, transactional)

Personal data: name, email, date of birth, phone number, address and identity documents when required for verification. Technical data: IP address, device identifiers, browser and operating system, session logs and connection timestamps. Transactional data: deposit and withdrawal records, payment method details, bet history and account balance movements. We collect only data necessary to operate accounts, process payments and meet legal obligations.

How information is used

Account management: verify identity, prevent unauthorised access and process withdrawals. Payments: complete deposits, payouts and refunds. Service delivery: provide games, send transaction notifications and handle support requests. Compliance: meet anti-money laundering and age verification rules where applicable. Fraud prevention and security monitoring are performed using transactional and technical data.

Data protection and security practices

We protect data using encryption for data in transit and storage, access controls and regular security reviews. Third-party providers used for payments, identity checks and game services are selected with security in mind. Data access is limited to authorised personnel and service providers on a need-to-know basis. We do not disclose internal processes or operational details beyond these practices.

Cookies and tracking technologies

Cookies and similar tracking technologies are used to maintain sessions, remember preferences and measure site performance. Analytical cookies help us monitor traffic and improve stability. Marketing cookies may be used to display relevant offers and promotions where permitted.

Managing cookies

Adjust cookie settings in your browser or via our cookie banner where presented. Disabling certain cookies may affect functionality such as staying logged in or using the cashier.

User rights regarding their data (access, correction, deletion)

Access: request a copy of personal data held about your account. Correction: ask us to update inaccurate or incomplete information. Deletion: request account closure and removal of personal data, subject to legal or operational retention requirements. To exercise any right, contact support with appropriate identification. We will respond in accordance with applicable rules and account security checks.

Other rights

Where applicable you may have rights to restrict processing or object to certain uses. Requests are reviewed and processed in line with legal obligations and our need to prevent misuse.

Data sharing and third parties

We share data with payment processors, identity verification partners, game providers and regulatory or law enforcement bodies when required. Third parties process data under contract and are required to protect it. Aggregate or anonymised data may be used for analytics without identifying individuals.

Updates to the privacy policy

Policy updates occur as services change or legal requirements evolve. Material changes will be posted on this page and, where appropriate, notified via account messages or email. Continued use after an update indicates acceptance of the revised policy. Check this page for the latest version.